Wednesday, July 29, 2009


I finished reading Brandon Sanderson's Warbreaker last night. Stayed up WAY too late, and also didn't sleep on the van coming or going to/from work yesterday in favor of reading it instead. As a result, I'm dog tired here, but it was worth it.

How's that for a crappy review? ;-)

One of my aunts died of cancer this week. Her funeral is on Friday about a 3 hour drive away. We've decided to leave early Friday morning and then spend the night there, then return on Saturday, though in theory we could go up for the funeral, visit with family for a couple of hours and come back the same day. Or we could go about 2 hours farther along to my family's cabin. We could, that is, if my cousin weren't getting married today and he and his new bride are using the cabin for their honeymoon (other side of family from the aunt who died). That could be a tad bit awkward. As it is, reception for him tonight, packing for the trip tomorrow night, and then a weekend in Idaho. Not the original plan, but... life throws curveballs.

Today's computer story is that a lady called with a laundry list of everything that's been wrong with her computer over hte last few days, though she's not currently having any trouble. The list was every email, print server, and network outage we've had all week so far. Since she's not having trouble now, why'd she call? Who knows?

Okay, one more. We finally pushed out Adobe Reader 9 since it's been approved by the higher-ups as safe for our network. As a result, anyone using it today gets a new EULA screen they have to click accept on. Had a lady call asking us to complete the installation with our admin rights. Is it REALLY so hard to read what the screen says?

That's almost as bad as a person at a former job who called, said her computer was giving her "some error" and when I asked her to read it to me, she read the 1st sentence, then started saying "blah blah blah blah blah." I asked her to actually READ the error and not give me her commentary on what it meant to her (yeah, I could be blunt with users) and so she read a 2nd sentence and again started wit hthe "blah blahs." So I very succinctly told her that while I'm aware the error means nothing to her, it means something to me and tells me exactly what's wrong and enables me to fix her pc. Even with that, it still took nearly 5 minutes to get her to actually read the thing to me. Quick google search and about 2 minutes later she was up and running again.

Help me, help you. If you want me to remote in to your pc in order to install something with my admin rights, I need your computer name. Have it ready when you call. And don't touch anything you don't need to. I run my pc at home very clean -- no bloatware. It never has ANY trouble, yet invariably if a family member is visiting and asks if s/he can check her email, within 5 minutes I'm being told that my computer either doesn't work right or is broken. And then after the visit is over I get to go uninstall all the stinking toolbars, messenger services, and other tsr's they installed in their 20 minutes of computer use. And don't get me started on the time one of them filled my hard drive with about 400 massively oversized pictures from her camera that she uploaded without asking if she could or even telling me about them -- I found them after she left and was looking around for why my performance had degraded so badly.

Yeah, I deleted them. And 6 weeks later I got a phone call asking if I could email them to her. I told her that they didn't exist anymore and if she wanted me to keep them for her she should have told me what she was using my computer for. I would have gladly burned them on a dvd for her before I deleted them, but since they were just kinda sitting there, I'd assumed she'd only uploaded them in order to view them, and that it hadn't occurred to me she'd been cleaning space on her camera.

Anyway, I'm just rambling now. I've been imaging old old old boxes for another department that wants to have some machines available for people to check their email on, and since we are now mandated that anything we image must use Vista with the current security protocols, well... let's just say it's slooooooooooow, and 1 box was simply too old. It wouldn't take Vista. The 2 HP boxes weren't terrible on their speed, though they were so dusty before I blew them out that it's a wonder they hadn't caught on fire. The Dell I'm working on right now has decent-ish specs, but it's still taking forever to do any of the commands I enter. Ah well, it's just an email machine, right? Still and all... 1 more box to go, but while I can get it started tonight since this one i'm working on is about 98% done, I doubt I'll finish the last one. Such is life.

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