1st call this morning:
"My computer needs to run some updates. Can you log in with admin rights to run them?"
I remote in. I see a "Run Advertised Programs" window that indicates our SMS push went out last night like it was supposed to and updated about 6 background programs. I click the "Close" button. The caller realizes he should actually read what the thing says before calling the helpdesk and hangs up feeling foolish. I didn't use any sarcasm or anything, though I kinda wish I had, since this guy seems to call in every Thursday after our Wednesday night SMS push to ask us to run updates. . . .
My most recent call:
"I just got my computer back from you guys in IT and now I can't get to the internet, it just brings up this [company related] page."
I'm already facepalming at this point since this page is on the frelling internet. Yes, it's a new homepage for the Vista machines than from the XP machines, but c'mon!
So anyway, I tell him that the page is on the internet, so I don't understand why he's saying he can't get to the internet. I tell him to try google to see if he can get there. He tells me that it tells him page can't be displayed. Since I'm not really confident in this guy's ability to type a correct URL, I asked if he'd typed google.com or "just google." He said "Just google."
After he added the .com to the end I hear this shocked "Oh there it goes!"
Uh, dude? That's how you get ANYWHERE on the interwebz if you don't have a pre-provided link. It's reallllllllllly common. . . .